Discovering the Soul of Service |
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| | | 2010-02-19 | No history |  | Add My version | | download mind map 198864988.cdmz (mindmap file created by ConceptDraw Office MINDMAP)
| | | | Berry, Leonard L. Discovering the soul of service: The nine drivers of sustainable business success. New York, NY: Free, 1999. Print. Template map built with ConceptDraw MINDMAP | |  | | | outline | | Discovering the Soul of Service
Values
Strategic Focus
Exceptional Excellence
Control of Destiny
Trust-Based Relationships
Informal Policy
What is in place to continue behavior
>>Note: Olin: It is a good thing that this is in place, but what can we do to improve this?
Can this be improved
Formal Policy
Internal
External
Checks and balances
Responsibility
Feedback loop
Investment in Employee Success
Acting Small
Brand Cultivation
Generosity
Berry, Leonard L. Discovering the soul of service: the nine drivers of sustainable business success. New York, NY: Free, 1999. Print.
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